Customer Service and project Coordinator

Company

Näak is a sports nutrition brand for ultra distance athletes. Our mission is to help athletes unlock their full potential while preserving their playground. Thousands of professional and amateur athletes depend on Näak to explore new playgrounds and redefine what is physically possible.

Mission

We are a dynamic and innovative company in the food and beverage industry seeking a skilled and motivated individual to join our team as a Customer Service and Project Coordinator. Our company focuses on providing exceptional customer service and delivering high-quality products/services to our clients. This position requires strong organizational skills, attention to detail, and the ability to thrive in a fast-paced, multi-tasking environment.

Responsibilities

• Handle customer service inquiries and provide timely and accurate responses to clients' requests via various communication channels (phone, email, chat, etc.).
• Process Return Merchandise Authorization (RMA) requests from clients and ensure smooth handling of returns or exchanges.
• Manage and support B2B clients, building strong relationships, and addressing any concerns or issues that arise.
• Assist with claims resolution, working closely with internal teams and clients to ensure timely and satisfactory resolutions.
• Coordinate and oversee special projects, ensuring they are executed efficiently and within established timelines.
• Maintain accurate records and documentation related to customer interactions, projects, and other relevant activities.
• Collaborate with cross-functional teams to gather and analyze customer feedback, identifying areas for improvement and implementing appropriate measures.
• Stay up-to-date with product knowledge, industry trends, and company policies to provide accurate information and support to customers.
• Speak fluently in both French and English to effectively communicate with clients and team members.

Experience

• Previous experience in customer service, client relationship management, or a similar role is preferred.
• Exceptional organizational and time management skills, with the ability to prioritize tasks effectively.
• Strong problem-solving and decision-making abilities to handle customer issues and project challenges.
• Ability to work under pressure in a fast-paced environment while maintaining attention to detail and accuracy.
• Excellent verbal and written communication skills in both French and English.
• Proficiency in using customer service software, CRM systems, and other relevant tools.
• Proven ability to multitask and manage multiple projects simultaneously.
• Demonstrated ability to work independently as well as collaboratively within a team.
• Flexibility and adaptability to navigate through changing priorities and requirements.

Conditions

• Starting date: ASAP
• Full-time job
• Location: Montreal, Canada
• Apply at hamza@naak.com