These Terms and Conditions ("Terms") govern your access to and use of the website https://www.naak.com and the services provided by Näak Inc. ("Näak", "we", "our", or "us"). Please read them carefully before using our website.
By accessing or using our website and services, you agree to be bound by these Terms. If you do not agree with these Terms, in whole or in part, you must not access or use the website.
When you make a purchase on our website, you may be required to provide information such as your name, email, billing address, shipping address, and payment details.
You represent and warrant that:
You are legally authorized to use the payment method provided.
All information submitted is accurate and complete.
By submitting this information, you authorize Näak to share it with secure third-party payment processors solely for the purpose of processing your transaction.
We reserve the right to refuse or cancel any order for reasons including, but not limited to:
Product or service availability
Errors in pricing or product descriptions
Fraud or unauthorized activity
Näak shall not be held liable for any loss or damage resulting from such cancellations.
All products purchased on our website have a minimum remaining shelf life of three (3) months from the date of delivery.
Product Quality
Näak ensures that all products offered for sale on its website meet high standards of quality and safety. Products are stored, handled, and shipped in accordance with applicable regulations and best industry practices.
Minimum Shelf Life
All products purchased on the Näak website have a minimum remaining shelf life of three (3) months from the date of delivery. If, in exceptional circumstances, a product cannot meet this minimum shelf life requirement, the customer will be informed prior to completing the purchase or offered an alternative solution.
Product Availability
Product availability is indicated on the website at the time of order. While Näak makes every effort to maintain accurate stock information, certain products may become unavailable after an order is placed. In such cases, Näak will promptly notify the customer and offer a replacement product, a deferred delivery, or a full refund.
Delivery Terms
Orders are prepared and shipped within the timelines specified on the website, except in situations of force majeure or exceptional operational constraints. Delivery times may vary depending on the shipping destination and carrier.
Upon delivery, the customer is responsible for verifying the condition of the package and reporting any visible damage or anomalies to the carrier and Näak within a reasonable timeframe.
While we strive for accuracy, our website may occasionally contain typographical errors, inaccuracies, or omissions related to product descriptions, pricing, availability, or promotions.
Näak reserves the right to:
Correct any errors, inaccuracies, or omissions
Change or update information at any time without prior notice
Cancel orders affected by such issues
In case of pricing errors, Näak reserves the right to cancel and refund affected orders.
If you create an account with us:
You must provide accurate and up-to-date information.
You are responsible for maintaining the confidentiality of your account credentials.
You agree to notify us immediately of any unauthorized access or security breach.
You may not:
Use someone else’s identity or intellectual property as your username.
Use offensive, vulgar, or misleading usernames.
Näak reserves the right to suspend or terminate your account if these Terms are violated.
Näak is committed to protecting your privacy and complying with the General Data Protection Regulation (GDPR).
We collect and process personal data only when necessary for the performance of a contract, compliance with legal obligations, or with your consent.
You have the right to:
Access your personal data
Request correction or deletion
Withdraw consent at any time
Request data portability
For full details on how we collect, use, store, and protect your personal data, please refer to our Privacy Policy.
If you have any concerns about your data, contact us athello@naak.com.
Our website may contain links to third-party websites. Näak is not responsible for the content, policies, or practices of any third-party sites or services.
We encourage you to review the privacy policies and terms of these external sites before engaging with them.
Näak may terminate or suspend your access to the website at any time, without notice, for any violation of these Terms.
Upon termination:
Your right to use the service ends immediately.
Relevant provisions (e.g., ownership, limitations of liability) will remain in effect.
You may terminate your account at any time by contacting us or ceasing use of the service.
These Terms are governed by the laws of the Province of Quebec and the applicable laws of Canada.
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force.
These Terms constitute the entire agreement between you and Näak regarding your use of the website and supersede all prior agreements.
Näak may update these Terms from time to time. If material changes are made, we will provide at least 30 days' notice before they take effect.
By continuing to use the website after changes are published, you agree to be bound by the updated Terms. If you do not agree, you must discontinue use of the website.
For any questions about these Terms, please contact us at:hello@naak.com
Näak Inc., Montréal, Québec, Canada.
Last updated: November 13, 2025.
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