Näak Inc. (“Näak,” “we,” “our,” or “us”) is committed to protecting your privacy and complying with all applicable data protection laws, including the General Data Protection Regulation (GDPR), Canadian privacy laws such as the Personal Information Protection and Electronic Documents Act (PIPEDA) and U.S. data privacy laws.
This Privacy Policy explains what personal data we collect, how we use it, how we secure it, and what rights you have.
This Policy applies to personal data collected when you:
Use our websitewww.naak.com
Purchase or use our products or services
Participate in events, promotions, or marketing campaigns
Communicate or interact with us, including customer support
Where required by applicable law, we will seek your explicit consent for data processing via opt-in checkboxes, settings, or clear actions indicating consent.
We collect personal data you provide directly, such as:
Contact information: name, email, address, phone number
Account credentials: username, password
Purchase information: payment details, billing/shipping address
Preferences and feedback
Marketing opt-in/opt-out choices
Information about third-party recipients (e.g. gift recipients)
Automatically collected when you use our services:
IP address and browser type
Device identifiers
Cookies and browsing behavior
Location (based on IP)
Access times and usage patterns
We may receive personal data from third parties such as:
Advertising partners
Mailing list vendors (with appropriate consent)
Public databases
Credit check or fraud prevention providers (if applicable)
Näak processes personal data for the following purposes:
To provide the products or services you request, including:
Processing orders and payments
Account creation and management
Customer service and support
Sending product updates, promotions, and offers (only with your consent)
Newsletter subscriptions
Customer satisfaction surveys
Analyzing usage to improve our offerings
Personalizing your experience
Recommending relevant products or content
Detecting and preventing fraud or abuse
Enforcing our terms and policies
Complying with legal obligations
We may use your data to create user profiles for:
Personalized marketing and recommendations
Segmenting customers based on preferences or purchase history
We never make decisions based solely on automated processing that produce legal or similarly significant effects unless required to fulfill a contract or as otherwise authorized by law.
We process your data based on:
Your consent
The performance of a contract
Legal obligations
Our legitimate interests (e.g., improving our services, preventing fraud)
We only share your personal data with:
Service providers (e.g., logistics, payment, marketing, hosting)
Legal or regulatory authorities when required by law
Advisors, acquirers, or partners in the context of mergers or restructuring
Service providers are contractually required to protect your data and use it solely for the purpose agreed upon with Näak.
Your personal data may be transferred outside of your country, including to countries outside the EEA or Canada. In such cases, we ensure adequate protection through:
Standard Contractual Clauses (SCCs) approved by the European Commission
Adequacy decisions
Other appropriate legal safeguards
Our services are not intended for individuals under the legal age of majority. We do not knowingly collect data from minors without parental consent. If you believe we have collected such data, please contact us to request deletion.
We strive to maintain accurate, up-to-date personal data. You are encouraged to update your information through your account or by contacting us.
We retain personal data only as long as necessary for the purposes stated in this Policy, or as required by law (e.g., tax or accounting rules).
Näak implements appropriate technical and organizational measures to safeguard your personal data from unauthorized access, use, disclosure, alteration, or destruction.
Näak is fully committed to protecting your personal data. In accordance with Article 32 of the General Data Protection Regulation (GDPR), we implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk associated with processing your personal data.
Confidentiality: Only authorized personnel have access to your data.
Integrity: We ensure your data is not altered or tampered with during storage or transfer.
Availability: Your data is accessible only to authorized systems and people when needed.
Resilience: Our infrastructure is designed to handle disruption while maintaining service continuity.
Näak ensures that privacy and data protection are considered throughout the entire lifecycle of our products and services, from concept and development to deployment and maintenance.
We only collect the minimum necessary personal data and ensure that default settings favor privacy, such as limiting visibility or retention of data unless otherwise required by law or contract.
In the event of a personal data breach likely to result in a risk to your rights and freedoms, we will notify the relevant supervisory authority within 72 hours and inform affected individuals without undue delay, as required by law.
Under the GDPR and Canadian privacy laws, you have the following rights:
Access your personal data
Rectify or update inaccurate data
Erase your data ("right to be forgotten")
Restrict or object to processing
Withdraw your consent at any time
Receive your data in a portable format
Lodge a complaint with a data protection authority
To exercise these rights, please contact us at hello@naak.com. We may ask for verification of your identity before processing your request.
We use cookies and similar technologies for:
Website functionality
Analytics
Marketing personalization
You can manage cookie settings via your browser or consent tool on our website. See our Cookie Policy for full details.
If you believe your personal data has been processed in violation of applicable law, you have the right to lodge a complaint with:
The Office of the Privacy Commissioner of Canada (OPC), or
Your local EU/EEA data protection authority
We may update this Privacy Policy periodically. If any material changes are made, we will notify you by email or through a notice on our website. Continued use of our services after updates indicates your agreement to the new terms.
For any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact:
Naak Inc.
Montréal, Québec, Canada
hello@naak.com
Last update: 10 September 2024.
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